Refund Policy for Shop Products
Refund Window
We offer refunds on eligible items within 30 days of purchase. The refund period begins from the date your order was placed, not the date it was received.
Eligible Returns
Items must be in original, unused condition with all packaging and materials intact. Items showing signs of wear, damage, or use are not eligible for refund.
Non-Refundable Items
The following are not eligible for refund:
Items that have been used or worn
Items with missing or damaged packaging
Customized or personalized items
Items purchased more than 30 days ago
How to Request a Refund
Contact us with your order number and reason for return
Wait for approval and return shipping instructions
Ship the item back to us in original condition
Once received and inspected, refunds are processed within 5-7 business days
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using tracked shipping for all returns.
Refund Method
Refunds are issued to the original payment method used at purchase. Please allow 5-7 business days for the refund to appear in your account after we've processed it.
Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately with photos. We will arrange a replacement or full refund at no cost to you.
Questions?
If you have any questions about our refund policy, please contact us at thebrandiwein@gmail.com and we'll be happy to assist.
